Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
We request that you first contact us if you want to return an item because it may be possible that we don’t need you to return it. If it is deemed necessary for you to return the item after we have reviewed the issue with it we will let you know where to return the item.
When we receive a returned shipment, an email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Unacceptable Reasons – We do not refund orders for buyer’s remorse, or size exchanges. A new order, at your expense, would need to be placed for an updated size.